Mike's Dive Store Reviews

Jenna was really on the case, simple delivery request but all sorted with no problem, everything delivered on time with thanks. 🤩

I've just received my last order from them and I wasn't expecting the items to have already been set up for me, a small thing but it shows that they care about their customers.

I've just received my last order from them and I wasn't expecting the items to have already been set up for me, a small thing but it shows that they care about their customers.

Jenna was really on the case, simple delivery request but all sorted with no problem, everything delivered on time with thanks. 🤩

Had my Scuba Pro and Apex regs serviced by the team in Chisick.
Both the Store front team, and the back room Technician were very helpful and knowledgeable, and my regs came back shiny and nicely siliconed up. All the replaced o-rings and filters that had been swapped out and in a bag to show a dutiful service had been done, and over the Xmas period as well.

Very impressed as i have been in with them in the past when i was last back in the UK.

I have worked in the dive industry around the world for 20 years, and made over 5000+ dives so i can read between the lines easily i think when dive outfits are blagging it, this was not the case here.
This is a quality operation.

Thank you

Had my Scuba Pro and Apex regs serviced by the team in Chisick.
Both the Store front team, and the back room Technician were very helpful and knowledgeable, and my regs came back shiny and nicely siliconed up. All the replaced o-rings and filters that had been swapped out and in a bag to show a dutiful service had been done, and over the Xmas period as well.

Very impressed as i have been in with them in the past when i was last back in the UK.

I have worked in the dive industry around the world for 20 years, and made over 5000+ dives so i can read between the lines easily i think when dive outfits are blagging it, this was not the case here.
This is a quality operation.

Thank you

Ordered my husband some dive equipment for Xmas, arrived on time. Always use Mike’s where possible, great friendly service, reliable delivery and east to return things if needed.

Ordered my husband some dive equipment for Xmas, arrived on time. Always use Mike’s where possible, great friendly service, reliable delivery and east to return things if needed.

The team at Mike's Dive Stores were fantastic and nothing was too much trouble for them. Jenna and Dan were so responsive. First class service thank you

The team at Mike's Dive Stores were fantastic and nothing was too much trouble for them. Jenna and Dan were so responsive. First class service thank you

Awful Customer Service … eVoucher ordered online 13DEC22. Order confirmed. Nothing received. Support requested by online Chat 15DEC22 (leaving my contact details to be called back). NOTHING. Support requested by eMail 17DEC22. Response from Shem received to check Junk/Spam, which I did … empty. I replied to that effect within the hour. NOTHING. I followed up with another eMail 20DEC22 . NOTHING. Another eMail DEC 21DEC22. NOTHING. So after 9days, 5 attempts for support … NOTHING.

Here is the rub … from an eMail received on placing my order online:

“ My name is Steve and I’m the owner of Mike’s Dive Store – I know, confusing right? Anyway, this email is not about me, it’s about you because I want to personally thank you for choosing to purchase from my Store. There’s a lot of competition out there, and you could have chosen any other dive shop to put your faith in, but I’m really grateful that you didn’t, and that you chose us, THANK YOU.
Your happiness is genuinely our priority so if there’s anything you need, questions or feedback, my team and I are all ears. Pick up the phone, email us, we are at your disposal “

Awful Customer Service … eVoucher ordered online 13DEC22. Order confirmed. Nothing received. Support requested by online Chat 15DEC22 (leaving my contact details to be called back). NOTHING. Support requested by eMail 17DEC22. Response from Shem received to check Junk/Spam, which I did … empty. I replied to that effect within the hour. NOTHING. I followed up with another eMail 20DEC22 . NOTHING. Another eMail DEC 21DEC22. NOTHING. So after 9days, 5 attempts for support … NOTHING.

Here is the rub … from an eMail received on placing my order online:

“ My name is Steve and I’m the owner of Mike’s Dive Store – I know, confusing right? Anyway, this email is not about me, it’s about you because I want to personally thank you for choosing to purchase from my Store. There’s a lot of competition out there, and you could have chosen any other dive shop to put your faith in, but I’m really grateful that you didn’t, and that you chose us, THANK YOU.
Your happiness is genuinely our priority so if there’s anything you need, questions or feedback, my team and I are all ears. Pick up the phone, email us, we are at your disposal “

My wife bought me a spareair as a gift but I found a problem with a part. So I rang Mikes dive store and spoke to Dan. I took pictures and sent them to Dan who identified the problem part and got a replacement sent to me strait away. Very impressed with the service, knowledge and customer support. Thanks Dan!!!

My wife bought me a spareair as a gift but I found a problem with a part. So I rang Mikes dive store and spoke to Dan. I took pictures and sent them to Dan who identified the problem part and got a replacement sent to me strait away. Very impressed with the service, knowledge and customer support. Thanks Dan!!!

Dreadful customer service. I ordered a mask and snorkel from Mike’s Dive Store over 10 days ago and still not arrived. Contacted them for refund and refuse to refund until I return the goods even though they can see not been delivered. They will claim all explained by Post Office strikes but they chose to use Royal Mail to deliver, not me. Give me my money back.